Driving Health Equity with Technology

Well being fairness is outlined as the flexibility to meet our human potential in all features of well being and well-being. It goes past entry to care. Well being fairness encompasses scientific, psychological, social, emotional, bodily, and religious well being, and is influenced by social, financial, and environmental components.1

Healthcare organizations have a essential function to play in well being fairness, as they don’t seem to be solely answerable for delivering care, however will also be advocates for change inside the clinician group and the populations through which they serve.

Research estimate social, financial, and environmental “drivers of well being” (also referred to as social determinants of well being) can account for as much as 80% of well being outcomes, whether or not optimistic or destructive.2 Discrimination and bias can typically trigger these drivers to be destructive, making it tough for traditionally marginalized and low-income teams, or for these with disabilities, to realize general well-being.

Whereas poverty and lack of entry have lengthy been boundaries to well being fairness all over the world, the pandemic has solely exacerbated the issue and highlighted the true depth of inequity.

Research have proven that COVID-19 disproportionately impacts traditionally marginalized and low-income teams. This has led to poorer well being general than in different components of the inhabitants.

COVID-19 additionally negatively impacts these with disabilities, pre-existing well being situations, and ailments, by limiting community-based and at-home care alternatives and suicide prevention assist.3

Well being fairness is among the biggest challenges of our time, and it’s of essential significance that healthcare organizations, governments, and the higher healthcare ecosystem come collectively to innovate, collaborate, and drive significant change, collectively.

Nobody particular person or group can remedy for well being inequity alone. It’s our collective duty to work towards systemic change. In partnership with their communities and trusted digital well being expertise companions, healthcare suppliers can transfer the needle on an equitable healthcare future for all.

Digital healthcare initiatives across the following components of care fairness are on the core of making an equitable supply mannequin:

  • Bettering care entry: Care must be accessible anyplace, at any time, in any language, affordably, and in a well timed method
  • Bettering care course of: Prevention, intervention, and post-intervention processes, together with notifications and reminders of screenings, exams, and vaccinations – enhancing vitamin, wellness, sleep, security, and schooling are additionally essential
  • Bettering supply of care: Leveraging present sources in new ways in which allow the very best scientific outcomes

However the place ought to healthcare organizations start? Which workflows must be prioritized? First, they need to combination and analyze knowledge to know the state of well being fairness inside the group they serve. As soon as they’ve a deep understanding of the present state, they’ll start to map a plan, with expertise getting used as a essential software to drive fairness initiatives. Organizations should additionally search dedication for change from their total workforce – from the very best ranges of management to these in direct contact with sufferers.

One foundational part that healthcare organizations should additionally contemplate is the baseline of connectivity inside their communities. For expertise to successfully drive equitable entry to care and in the end well being fairness, we should improve connectivity to the web and educate on primary digital literacy. Globally, 37% of the world inhabitants (2.9 billion) stay unconnected.4

Entry to expertise has vastly elevated globally previously a long time, however progress has not been even. Solely when individuals have equal entry to connectivity can we totally make the most of expertise to interact communities and energy higher well being outcomes.

As soon as linked, digital entrance door applied sciences can assist increase well being schooling and put info within the fingers of sufferers quicker. Proactive affected person engagement must be within the affected person’s channel of choice (be it voice, video, or textual content), main to higher engagement and extra inclusive care supply.

Collaboration applied sciences like Webex Instantaneous Join can deliver care to distant and underserved populations by eradicating the barrier of location. Actual-time translation companies could make these digital consultations extra accessible.

EHR-integrated collaboration instruments seize knowledge on way of life, drivers of well being, and scientific info that may be searched and proactively acted upon, thereby enhancing engagement, frequency, and therapy adherence.

When paired with wearables like RealWear, Webex Professional on Demand can deliver essential coaching and data share to distant areas the place surgical procedures or specialists weren’t beforehand obtainable.

For these dwelling with developmental disabilities, expertise like distant monitoring, sensible notifications, alert companies, and sensible gadget integration will present in-home assist and permit for autonomous dwelling.

Now’s the time for us to return collectively as a world society to resolve for the systemic inequity that exists inside our healthcare methods. We have to drive progress and innovate to additional optimistic well being outcomes, equally.


  1. Mobilizing towards well being fairness: Motion steps for well being care organizations, Deloitte
  2. County Well being Rankings & Roadmaps, “County Well being Rankings Mannequin,” accessed April 5, 2021; The Nationwide Academies of Sciences, Engineering, and Drugs, Communities in Motion (Nationwide Academies Press, 2017)
  3. 2021 Progress Report: The Impression of COVID-19 on These With Disabilities, Nationwide Council on Incapacity
  4. Information and Figures 2021, The Worldwide Telecommunication Union (ITU), the United Nations


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